Frequently asked questions.
How does UMA.IO work?
Most seller central accounts connect to a chrome extension which allows someone to manually send the review request email. UMA.IO is a software that every hour on the hour will go through all orders and send the review request email to ensure all customers are getting engagement quickly and efficiently.
Can I connect more than 1 store?
YES! UMA.IO can connect to any seller central account both domestically and internationally. This allows for companies that manage a portfolio of stores the ability to ensure all their stores have their review request emails sent with zero manually efforts.
Do I need a subscription for each store?
No, we want to work with you, and make each store affordable. We customize our solutions based on your needs for not only a single store but for multiple. Save costs and KISS (Keep It Simple Stupid) is our goal so we can work with you.
When can I cancel?
We want to provide as much value in automating the Review Request Emails, that being said we want it to be a win win solution. So if you’re unhappy or no longer need the service we can simply cancel the account and part ways as friends.
Will UMA.IO affect my status with Amazon?
YES! But for the better! Constant engagement with review requests helps your stores ranking through consistent reviews and feedback. Amazon loves to see stores engaging with customers and will push your rankings higher!
Will UMA.IO Verify Volume or Daily Sales?
The short answer is yes. Using our API tools through the UMA.IO platform, we will be able to verify volume, Daily sales, Asin counts, and more. This process takes 24 hours or less.